Delivery Process Overview

At SweTouch, we are committed to delivering your favorite fragrances right to your doorstep with the utmost reliability and convenience. We have partnered with top courier services, including Evri, Fed Ex, and DHL, to ensure that your orders reach you swiftly and securely. Whether you're in a bustling city or a remote area, our trusted delivery partners will bring your products directly to your home within 4 to 5 days. Your satisfaction is our priority, and we strive to provide a seamless and efficient delivery experience tailored to your needs.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

We understand that sometimes a product may not meet your expectations. If you are not satisfied with your perfume, you have 7 days to request a return or exchange. Here’s how it works:

The product is not accepted back if at least one of the components is missing:

  • Condition of Return: Perfumes must have at least 90% of the product remaining in the bottle.
  • Eligible Products: Returns and exchanges are only applicable for All Fashion Products.
  • Processing Time: It may take 4-5 working days to process your request.

To initiate a return or exchange, please contact our customer support at support@swetouch.com or call +447395262119

Frequently Asked Questions (FAQ) – Delivery

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order online. Additionally, you can check the status of your order directly on our website's Order Tracking page.

How long does delivery take?

Delivery times vary based on your location and the selected shipping method. Standard delivery typically takes 3-5 business days.

What delivery options do you offer?

At SweTouch, we provide multiple delivery options to cater to your needs. We partner with trusted courier services like Evri, Fed Ex, and DHL to offer both standard shipping and express delivery. This ensures that your order reaches you quickly and securely, no matter where you are in United Kingdom.

Do you offer international shipping?

Currently, we only offer shipping within United Kingdom. We are working to expand our delivery services to more locations in the future.

What should I do if my order is delayed?

If your order is delayed, please contact our customer support team, and we will investigate the issue promptly.

What happens if I'm not available to receive my order?

If you're not available at the time of delivery, the courier will attempt delivery again. Alternatively, you may be able to pick up your order from a nearby location or reschedule the delivery.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact our customer support as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.