Delivery & Shipping
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order online. Additionally, you can check the status of your order directly on our website's Order Tracking page.
Delivery times vary based on your location and the selected shipping method. Standard delivery typically takes 3-5 business days.
At SweTouch, we provide multiple delivery options to cater to your needs. We partner with trusted courier services like TCS, Leopard, and PostEx to offer both standard shipping and express delivery. This ensures that your order reaches you quickly and securely, no matter where you are in Pakistan.
Currently, we only offer shipping within Pakistan. We are working to expand our delivery services to more locations in the future.
If your order is delayed, please contact our customer support team, and we will investigate the issue promptly.
If you're not available at the time of delivery, the courier will attempt delivery again. Alternatively, you may be able to pick up your order from a nearby location or reschedule the delivery.
If you need to change your delivery address, please contact our customer support as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.
Returns & Refunds
We accept returns within 15 days of purchase. The product should be unused or only up to 10% used. If eligible, a refund will be processed after inspection.
Once your return is approved, your refund will be credited to your bank account. Please note that return shipping costs are non-refundable.
Bulk Orders
Yes, we do! We accept bulk orders with a minimum quantity of 20 items. Please contact our customer service team for more details and to place your order.
Custom Perfume Requests
Yes, we offer custom perfume creation based on your preferences. Contact us with your desired fragrance notes, and we’ll work with you to create a unique scent.
Out-of-Stock Products
If a product is out of stock, you can join the waitlist by entering your email address on the product page. We’ll notify you via email as soon as the product is back in stock.
About Our Perfumes
Yes, our perfumes are high-quality impressions of designer fragrances. We use premium ingredients to create scents that capture the essence of luxury perfumes.
We offer a wide range of perfumes, including floral, woody, oriental, and fresh scents. Explore our collections to find the perfect fragrance for any occasion.
Storage & Usage
Store your perfume in a cool, dark place to preserve its fragrance. Avoid direct sunlight and extreme temperatures, which can alter the scent.
Perfume Ingredients & Quality
Our perfumes are crafted using premium-quality ingredients, including essential oils, natural extracts, and safe synthetics. We carefully select each component to ensure a luxurious and long-lasting scent.
Our spray perfumes contain alcohol, which helps with the scent projection. However, we also offer alcohol-free options in our roll-on perfume oils.
Perfume Longevity & Performance
The longevity of our perfumes varies depending on factors like skin type, weather, and the specific fragrance. On average, our perfumes last between 6 to 14 hours.
For longer-lasting fragrance, apply perfume to your pulse points (wrists, neck, behind the ears) and moisturize your skin before applying. You can also layer your scent with matching body lotions.
Promotions & Discounts
We regularly offer promotions and discounts on select products. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.
Yes, first-time customers can enjoy a special discount. Use the code WELCOME10 at checkout to receive 10% off your first purchase.
Gift Wrapping Services
Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrapping option at checkout, and we’ll make sure your order is beautifully packaged.
We offer sample sizes for most of our perfumes, allowing you to try the fragrance before committing to a full-size bottle. Check our sample section for availability.
Gift Cards & Special Occasions
Yes, we offer digital gift cards in various denominations. Gift cards can be purchased directly from our website and sent via email to the recipient.
Absolutely! When purchasing a gift, you can include a personalized message at checkout, and we’ll make sure it’s included with your order.
Account & Order Management
You can place an order as a guest without creating an account. However, creating an account allows you to track your orders, save your preferences, and receive exclusive offers.
If you need to make changes to your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request before the order is processed.
Shipping & Handling
Currently, we offer shipping within Pakistan. International shipping options are coming soon—stay tuned!
Shipping costs are calculated based on the weight of your order and your delivery location. You’ll see the total shipping cost at checkout before finalizing your purchase.
Environmental Responsibility
We’re committed to sustainability. Our perfumes are made with eco-friendly ingredients, and our packaging is designed to be recyclable and minimalistic.
Yes, we offer a refill service for select perfume bottles. Bring or send your empty bottle back, and we’ll refill it at a discounted rate.
Wholesale Inquiries
Yes, we provide wholesale pricing for retailers interested in carrying our products. Please contact our sales team for more information on bulk orders and pricing.
Perfume Sampling Program
We offer a perfume sampling program where you can purchase sample sets of our best-selling fragrances. This allows you to try several scents before deciding on your favorite.
Scent Matching Service
If you have a favorite fragrance that’s been discontinued or is hard to find, we can work with you to create a similar scent. Contact us with the details, and we’ll do our best to match it.
Allergy & Sensitivity Concerns
If you have a fragrance allergy or sensitivity, we recommend doing a patch test before using any new perfume. We also offer a range of hypoallergenic and alcohol-free fragrances.
Customer Reviews & Feedback
We love hearing from our customers! You can leave a review on the product page or share your thoughts on our social media channels. Your feedback helps us improve our products and services.
Gift Sets & Special Occasions
Yes, we offer a variety of gift sets perfect for birthdays, anniversaries, and other special occasions. Check our website for the latest collections.
Perfume Expiration
Yes, perfumes have a shelf life, usually around 3 to 5 years. To ensure the best quality, store your perfumes in a cool, dark place and avoid exposure to direct sunlight.
Limited Edition Products
Yes, we periodically release limited edition fragrances. These exclusive scents are available for a short time, so be sure to grab them while they last!
Contact Information
You can reach our customer support team via email at support@swetouch.com or call us at +923027258883. We’re here to help with any questions or concerns.
