Effective Date: 25/08/2024

At SweTouch, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.swetouch.com. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address, and other similar information.
  • Payment Information: Credit/debit card details and billing information, which are processed securely by our payment gateway providers.
  • Order Information: Details of products you have purchased, order history, and preferences.
  • Technical Data: IP address, browser type, operating system, and other technical information that helps us understand how you use our website.
  • Cookies and Tracking Data: Information gathered through cookies and other tracking technologies to improve your browsing experience.

2. How We Use Your Information

We use your personal information for various purposes, including:

  • Processing Orders: To process and fulfill your orders, including sending you emails to confirm your order status and delivery.
  • Customer Support: To provide you with customer service and support, responding to your inquiries and addressing any issues you may have.
  • Marketing Communications: To send you promotional emails, newsletters, and other marketing materials that may interest you. You can opt-out of these communications at any time.
  • Personalization: To personalize your experience on our website by showing you products and offers that match your preferences.
  • Improving Our Website: To analyze usage patterns and improve the functionality, performance, and security of our website.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who assist us in operating our website, processing payments, delivering products, and providing customer support. These providers are required to protect your information and use it only for the purposes we specify.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction.
  • Legal Obligations: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.

4. Security of Your Information

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You have the right to request that we correct any inaccuracies in your personal data.
  • Deletion: You have the right to request that we delete your personal data, subject to certain conditions.
  • Objection: You have the right to object to our processing of your personal data.
  • Data Portability: You have the right to request the transfer of your personal data to another organization, where technically feasible.

If you wish to exercise any of these rights, please contact us at support@swetouch.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand your preferences and improve your browsing experience.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the website to function properly.
    • Analytical Cookies: Help us understand how visitors interact with our website.
    • Marketing Cookies: Used to deliver personalized ads and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the “Effective Date” at the top. Your continued use of the website after any changes constitute your acceptance of the new terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: