Privacy Policy

This Privacy Policy explains how SweTouch (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit SweTouch or purchase our skincare products, including the Brightening Cleansing Bar.

By using our website or placing an order, you agree to the practices described here. If you do not agree, please do not use the site or submit personal information.

1. Who we are

Legal business name: SweTouch

Customer service email: support@swetouch.com

2. Information we collect

We may collect the following personal data:

• Identity & contact data — name, email address, phone number, and delivery / billing address.
• Order data — products purchased, quantities, amounts paid, and order history.
• Payment-related data — payment status and transaction references provided by our payment partner (Safepay). We do not store full card numbers on our servers.
• Technical data — IP address, browser type, device information, and pages visited (for security and site performance).
• Communications — messages you send us by email, phone, WhatsApp, or social channels regarding orders or complaints.

3. How we use your information

We process personal data to:

• Process and fulfil orders, including local and international shipping where offered.
• Communicate about orders, delivery, cancellations, returns, and refunds.
• Handle complaints and resolve disputes within our stated timelines.
• Improve our website, products, and customer experience.
• Comply with applicable law and card-network / payment-partner rules.
• Prevent fraud, abuse, and unauthorized access.

4. Legal basis & consent

We process your data because it is necessary to perform a contract with you (your order), to meet legal obligations, and/or with your consent where you subscribe to updates or contact us voluntarily.

5. Sharing of information

We do not sell your personal data. We may share limited data with:

• Payment processors such as Safepay, solely to process payments securely.
• Courier / logistics partners to deliver your order.
• Professional advisors or authorities when required by law or to protect our legal rights.

These parties may only use your data to perform services for us or as required by law.

6. Cookies & similar technologies

Our website may use essential cookies or similar technologies to keep the site secure and functional. We do not use intrusive tracking for advertising without clear notice. You can control cookies through your browser settings.

7. Data retention

We keep order and customer records for as long as needed to fulfil orders, handle returns/refunds, meet accounting and legal requirements, and resolve disputes. When data is no longer required, we delete or anonymize it where reasonably possible.

8. Security

We take reasonable technical and organizational measures to protect personal data. Payment card details are handled by our PCI-compliant payment partner; SweTouch does not store full card numbers on this website.

9. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or ask us to restrict certain processing. To exercise these rights, email support@swetouch.com. We aim to respond within 7 business days.

10. Children’s privacy

Our products and website are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided data, contact us so we can delete it.

11. International visitors

If you access the site from another country, your information may be processed where our service providers handle orders and support.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.

13. Contact for privacy questions

Email: support@swetouch.com